Effective Date: May 27, 2025
UDorm Services (“we”, or “us”) operate the https://www.udorm.ca, https://app.udorm.ca, and https://portal.udorm.ca websites, including all subdomains under these primary domains (e.g., [client].portal.udorm.ca, such as drake.portal.udorm.ca). This Policy sets out our commitment to the privacy of our users (“users”, or “you”) and how we collect and use your personal information.
This Policy describes how we collect, use, disclose, and otherwise process your personal information. By using our website, our social media pages, institution-specific subdomains, or any other platforms owned, operated, licensed, and/or controlled by us (collectively, our “Site”), you acknowledge that you have read and agreed to the terms of this Policy. If you do not agree with this Policy, please do not use our Site or submit any personal information to us.
We respect your right to privacy and will only process personal information that you provide to us in accordance with the applicable legislation.
We reserve the right to modify this Policy at any time. We will set out any important changes at the end of the Policy and indicate the date this Policy was last amended.
Personal information is information about an identifiable individual. The types of personal data that we may collect include information such as your name, last name, email address, student identification or contact information, date of birth, and any other personal information provided.
When you access the Site by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you are using, your unique mobile device identifier, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Site or when you access the Site by or through a mobile device.
We may collect personal information about you from a variety of sources, including:
Any of the personal information we collect from you may be used in one of the following ways, to:
We may use your personal information for purposes other than those for which we have obtained your consent, or if such other purposes are permitted or required under applicable law without consent.
We may disclose personal information to our contractors, service providers, and other third parties we use to support our business.
When we may disclose or transfer your personal information to a third party to provide any services or perform an obligation on our behalf, we will use appropriate measures to ensure that such party will only use your personal information to perform the functions specified by us.
In certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).
We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.
As you navigate through and interact with our Site, we may use automatic data collection technologies, such as web beacons and cookies, to collect technical information about your visit to our Site, browsing actions, and patterns.
A cookie is a small file placed on the hard drive of your computer or mobile device. Cookies enhance the convenience and use of our Site. Cookies may automatically collect information about you, such as an identifier assigned to your device, time spent on our Site, web pages or websites visited, and browsing habits. We use this information to help us understand Site activity and improve our Site. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our services. Unless you have adjusted your browser settings to refuse cookies, our services may use cookies.
We may also work with third parties, like ad networks, online advertisers, and social media platforms, so that we and they may serve you with advertising that is tailored to your inferred interests. These third parties may use cookies and similar tracking technologies for these purposes.
Some content services available through our Site may include elements from third parties.
Third party links on our Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, products, services, or other items accessible on or from such third-party sites.
These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Any hyperlinks from this Site to other websites, or references to products, services, or publications other than those of our Site, do not imply the endorsement or approval of such websites, products, services, or publications by us.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions conducted in connection with these third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding these third-party products should be submitted to these third parties directly.
Other websites that may contain material that we do not approve of may also link to this Site without our knowledge or consent. We assume no responsibility for the content, policies, or actions of these websites.
We implement a variety of security measures to help maintain the safety of your personal information when you enter, submit, or access your personal information, including physical, organizational, and technological protections.
Although we have taken measures to help protect our Site, no method of transmission over the Internet, or method of electronic storage, provide absolute protection. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards.
We will only keep your personal information for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services, respond to any claims, enforce the terms of any agreement or the terms of our Site, and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using our services or stop using our Site or applications. After this period, your personal information will be deleted from all our systems.
You can ask to access or correct the personal information that we have received from or possess about you. If you want to request access to or correction of your personal information, please contact us. Please note that any such communication must be in writing.
When requesting access to or correction of your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access or correct, as well as to search or and provide you with the personal information that we hold about you.
Please note that there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased, or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, or make a correction, we will endeavour to inform you of the reasons why, subject to any legal restrictions.
You have the right to:
If you have any questions about this Policy or concerns about how we manage your personal information, please contact us in writing at:
Email: team@udorm.ca